The Merchandise role is a high volume role, meaning that many DCP applicants get placed in this role. It is one of the most common for DCP applicants.
Role Description: As a merchandise cast member you are in charge of a variety of different tasks, regardless of what location you are placed at. The larger stores do have a few more roles then the small and medium sized ones though. You will be trained at the register, floor stocking, and "Merchentaining"(Merchandise + Entertaining) at all locations. At the larger locations you will likely also be trained as a runner and in the back of the store stock rooms. You will likely rotate between all of these different tasks within a single day. Depending on what location you get placed at you may also work with food in the Confectionaries, which is important to keep in mind when accepting this position. Overall this is a very guest oriented role, where you will constantly be talking and interacting with guests.
Hours: As a Merchandise College Program cast member you are likely to be given the closing shifts at any given location. You may be one of the lucky few who gets opening shifts, but be prepared to work till 1 or 2 in the morning some times. Most Merchandise cast member work between 30 and 45 hours a week, but as all roles go some work much less and some work much more. I know at the World of Disney I was averaging about 55 hours a week, which is on the extreme high end. The shifts tend to be between 6 hours and 12 hours with breaks about every 2 or 3 hours. Breaks also will depend on your location. I was given a lot more breaks then my fellow cast members who worked in the parks.
Pros: Well basically your job is to interact with guests and play with toys all day, which is amazing. I remember one shift specifically I got to just play with Star Wars lightsabers for 6 hours straight. You are also usually given a lot of hours and can pick up and trade at any location, so you can work at all 4 parks I you wanted too! Also you get the ability to make magical moments by giving away "No Strings Attached" items sometimes.
Cons: I know for myself sometimes the hours were not fun. Working late into the night got really old really quick. You have a lot of guest interaction, especially with guests from other countries so you have to be very patient and know how to handle situations with money, foreign money, language barriers, and sometimes declined credit cards and irritated guests. I know at my location people would get very upset if we didn't have what they wanted so you will often have to deal with irritated, annoyed, and sometimes entitled guests. Depending on your location your store could be very slow and boring, or it could be so busy and crowded its overwhelming at times.
Overall the Merchandise role has its goods and bads but in the role itself you do get to create a lot of magical moments. Honestly all roles on the DCP are what you make of it, have a good positive attitude and you will love anything you end up doing. If you have any other questions go ahead and comment.
No comments:
Post a Comment